ARCHITECTURE LEVEL TWO: BUSINESS MODEL + BRAND PROMISE
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The industrial revolution was characterized by a shift from agrarian economy to manufacturing industries. Value chains became essential, and each step in the process was key to building scalable businesses. Raw materials needed to be procured, stored, and accurately accounted for. Raw materials were then transformed in factories. Then, placed in inventory in warehouses or shipped to markets via transportation infrastructure, such as railroads. This model is expensive and time-consuming, which accounts for much of the manufacturing and industrial base being outsourced to China or other countries. Business Models of the late 20th and early 21st Centuries have radically shifted from tangible to intangible assets and from creator to broker models. 
In practice, Business Models characterized by intangible assets and brokers have motivated established enterprises to embark on digital transformation initiatives in the face of disruptive start-ups such as Uber and Airbnb. However, sellers continue to have a primary responsibility to buyers. One’s Brand Promise is more important than ever. Cloud computing, artificial intelligence, and automation are removing the human touch that was characteristic of past Business Models, in which finished goods were sold to customers in a retail environment (B2C) or through a direct sales force (B2C). EVI has the methods and team to enable companies to make a deliberate effort to understand what motivates customers and how to exceed their expectations to grow loyalty and brand equity.
The left side of the pyramid illustrates the principles of Business Architecture, in which Strategy inspires Business Models, which in turn define Business Processes. Enterprise Value Integration (EVI) introduces two new breakthroughs in this realm. First, EVI aligns Brand Architecture (right) with Business Architecture. Secondly, EVI designs and implements financial analytic systems to measure inputs, transformations, and outputs associated with each business process and each customer segment. This enables brand promises to be met in a more sustainable and profitable way.
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The right side highlights EVI’s approach to Brand Architecture. Strategy is closely associated with Positioning. Business Model is correlated with Brand Promises. Business Models have a significant impact on Customer Experience(s). Business Architecture is structured around internal systems, such as cloud computing infrastructure. Brand Architecture is innately external. EVI is passionate about each customer’s interactions because experiences are essential to earning loyalty, upselling additional services/products and building equity.

INNOVATION (Wired)

- Paresh Dave

While both Alphabet and Microsoft boasted strong quarterly earnings, only one tech giant showed that its generative AI bet is starting to pay off.

- Dell Cameron

The FCC voted 3-2 to restore net neutrality rules that had disappeared during the Trump administration.

- Will Knight

Meta’s decision to give away powerful AI software for free could threaten the business models of OpenAI and Google.

DISRUPTIVE INNOVATION (Christensen Institute)

- Emmanuelle Verdieu

With so many parents suffering from loneliness, health care providers need effective solutions to support their patients’ health. There may be a role for providers to help parents alleviate their loneliness through social prescribing, and in turn, improve their patients’ health.

The post Parents are lonely. An unlikely prescription can help. appeared first on Christensen Institute.

- Heather Staker

Gains in education will emerge from blended learning, despite the clutter that the broader category of edtech has created.

The post Why blended learning is a top 12 way to help those most in need appeared first on Christensen Institute.

- Sandy Sanchez

How can we safely and effectively move workers from the independent to the formal sector? Hint: it's about incentives and innovation.

The post Yes: Underpaid, under-the-table work is an innovation problem appeared first on Christensen Institute.

- Efosa Ojomo

Doing business in Africa is hard, but multinational companies can succeed if they understand these two things.

The post The great miscalculation–and exit–of multinationals in Africa… again appeared first on Christensen Institute.

- Emmanuelle Verdieu

In this piece, I highlight an innovator, Strengthening Indiana Families, providing a deep dive into their approach to enhance child well-being. I also provide a quick overview of Business Model Theory. 

The post Enhancing child and family well-being using Family Resource Centers appeared first on Christensen Institute.

- Efosa Ojomo

The line between technology, innovation, and progress is not straight. More innovation leads to greater shared prosperity, but not all innovation is equal.

The post Market creation as a catalyst for inclusive growth and prosperity appeared first on Christensen Institute.

PREDICTIVE ANALYTICS

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CUSTOMER INTELLIGENCE (SAS)

- Suneel Grover

Everything happens somewhere, and much of our customer data includes location information. Websites include x, y coordinates in semi-structured click streams, and the mobile apps your prospects depend on frequently support device location to provide a personalized, targeted experience. As my SAS peer Robby Powell said: "Human brains are hardwired [...]

SAS Customer Intelligence 360: Data visualization, location analytics and geospatial insights was published on Customer Intelligence Blog.

- Suneel Grover

We live in the age of data. From global warming stats to customer behavior patterns, new technologies have made it easier to collect, store, access and analyze information. But our use of these technologies has also eroded our attention spans and fueled post-truth misunderstandings. To combat these trends, the question [...]

SAS Customer Intelligence 360: Visual analytics, sankey diagrams and customer journeys was published on Customer Intelligence Blog.

- Suneel Grover

According to the SAS Experience 2030 global study, by the year 2030 67% of in-person customer engagements (think sales assistance and information queries) will be completed by smart machines rather than humans. And while it may seem a bit ironic, the most personalized customer experiences could involve no people at [...]

SAS Customer Intelligence 360: Make better decisions with analytically driven marketing was published on Customer Intelligence Blog.